MSV Housing featured as data and insight case study in Regulator of Social Housing's 2026 Casework Review
Mosscare St Vincent's Housing Group highlighted for its use of robust data, effective monitoring and tenant engagement to safeguard residents
Mosscare St Vincent's Housing Group (MSV), a Northwest England housing association with more than 8,000 homes, has been named as a case study example in the Regulator of Social Housing's (RSH) newly published Regulatory Casework Review 2026 — specifically in the report's section on using data and insight to drive continuous improvement.
Connexica is proud to see our friends at MSV recognised in this way. It's a strong endorsement of the value of data-led approaches across the housing sector, and reflects the kind of work we're committed to supporting through our own platform.
What the regulator found
In November 2025, the regulator issued a stability check judgement for MSV, confirming G1 and V2 gradings, alongside a C1 consumer grade based on earlier responsive engagement.
The review found that MSV had improved its understanding of the condition of its homes, helping it better identify required investment and ensure tenants live in safe, well-maintained properties. A particular area of progress was increasing access to homes for stock condition surveys, achieved through more effective communication with tenants.
Inspectors also noted that MSV had strengthened how it captures and uses information to monitor compliance and remedial actions arising from health and safety checks — giving clearer oversight and assurance that required works are completed on time, further improving tenant safety.
Summing up the case study, the regulator concluded:
"MSV demonstrated that robust data, effective monitoring, using insight and meaningful tenant engagement are critical to ensuring tenant safety."A sector-wide lesson
A sector wide lesson
MSV's example sits within a broader theme running through this year's review. The regulator states that good quality, accurate and timely data is fundamental to delivering more and better social homes — without it, landlords cannot fully understand their performance, manage risks effectively, or ensure tenants receive safe and responsive services.
The report notes that poor data quality and poor use of data have been a consistent factor in cases where landlords fall short of RSH standards, while landlords with robust, well-used data are better placed to identify emerging issues, target interventions and deliver improvements across both economic and consumer standards.
It's a lesson we see play out across the sector every day — and one that reinforces why we continue to work with housing associations to help them turn the data they hold into decisions that keep tenants safe.
We’d love to hear from you and discuss how Connexica can help your organisation make better use of its data and gain actionable insights such as these.
