Fully Managed Service

LUCENT360 is: A robust and reliable analytics service, meaning that the reports that we need are produced when we need them, to a high standard of consistency and quality, with no ongoing effort required on our part.

I don't feel like I understand my business and our customers as well as I should

A strong analytics function gives me ready access to key data on business performance and customer behaviour

I don't have the answers needed to make informed decisions about the business

I get the insights I need when I need them and can make informed decisions

I'm frustrated that our analytics initiatives take so long to deliver and usually leave me feeling disappointed

Our analytics are developed on our behalf by data professionals with deep experience of our industry. When we need new data, it happens quickly

I don't feel that I get value for the spend committed to analytics

We have an investment in analytics which I can see delivers value

We aren’t able to move quickly enough in the market because we lack good data

We are making progress and moving ahead with evidence-based initiatives

LUCENT360 helps to shine a light on all aspects of your business, delivering insights which help you to better understand levels of performance, current challenges, and opportunities for innovation. It provides a clear return on investment in the form of an evidence base to drive better decisions, alongside quantifiable efficiencies and savings – and Connexica take on all responsibility for delivery and maintenance so you don’t have to worry about a thing.

LUCENT360 is: A high performing analytics service that provides us with the ability to make key business decisions with confidence - without the associated responsibility for building and maintaining that service.

The ability to produce regular management reporting is put at risk by unreliable data management infrastructure

Underpinned by reliable infrastructure which guarantees ongoing production of required reporting

The ability to produce regular regulatory returns is put at risk by a reliance on an uncontrolled mixture of Excel spreadsheets, Access databases, SQL scripts etc.

Automated outputs mean that regular reporting can be produced with no manual intervention

Poor data quality makes decision making based on data difficult

We now have the data we need in the format we need

Manual processes mean that much of the team's time is tied up on routine administration tasks

The team are now working on analysis and insight that delivers added value on readily available data

We’re investing in analytics and I don’t know where that money is going

I can clearly see how our investment in analytics delivers great value

LUCENT360 provides you with a reliable data infrastructure and comprehensive, consistent reporting for your business. Regular internal reporting and external regulatory compliance are satisfied by a service that you can depend on - freeing up the team to focus on more strategic business priorities.

LUCENT360 is: A service that we can rely on to ensure that all of the reporting needs of the business are being taken care of, without the need for intervention from our internal team to make it happen.

It is difficult to recruit and retain qualified staff

Saves having to recruit expensive resource with specialist skills

The business is over-reliant on expensive contract resources

Reduce spend on contract staff

My team is swamped by priority requests for ad-hoc data sets / reports

My team no longer has to deal with these requests.

I have difficulty delivering analytics projects at the same time as the core IT priorities

Frees up IT time to concentrate on strategic priorities

A large portion of my team's time is taken up with routine admin tasks

My team are working on the projects they should be and so I’m retaining them

Senior management don’t understand how hard it is to produce the data they want

Senior management are allowing me to focus on my priorities

LUCENT360 takes data management and reporting off your list of responsibilities and frees up your time to focus on other pressing IT priorities.

LUCENT360 is: An information asset that enables us to get reliable answers to our questions as they arise – no more waiting for our request to get to the top of IT’s list.

The lack of immediate access to insights makes tactical decision making difficult

Ability to run your own ad-hoc queries against the data makes information self-service a reality

I have to rely on overstretched IT for analyses which creates bottlenecks

Speed of delivery - no more waiting around for IT.

Poor data quality makes decision making based on data difficult

Reliability - guaranteed data quality standards from a centralized system mean the answers you receive are accurate and consistent

The systems we use make me look bad

We have systems which enable me to generate answers which are meaningful and which I can trust

LUCENT360 provides business users with data reliability and reporting functionality you need to deliver for the business. With standard reports produced automatically, spend your time interpreting and querying your data in meaningful more productive ways.

LUCENT360 is: An essential resource that provides the visibility we need to truly claim control over our operations, in a way that is flexible and responsive, and keeps pace with changes in the underlying business.

I don’t have a clear idea how my team is performing against its targets

Near real-time reporting enables you to keep track of performance based on data ‘as it happens’

I have to rely on overstretched IT for analyses which creates bottlenecks

Speed of delivery - no more waiting around for IT.

I can’t rely on the data that I have as the basis for my decision making

Reliability - guaranteed data quality standards from a centralized system mean the answers you receive are accurate and consistent

I don’t get appropriate notification of issues when they occur

Proactive alerting and notifications based on specified triggers or when thresholds with the data are breached, are standard functions of LUCENT360 reporting

I’m not able to predict the occurrence of future issues with any degree of certainty

Scenario modelling and predictive functions highlight impending issues in time to deal with them before they have an impact

LUCENT360 provides Operations Managers with the oversight they need to track KPIs, and anticipate issues before they impact. The sophisticated interactive dashboards created by the Connexica experts proactively generate alerts, highlight areas for attention, and enable you to drill-down through the data to identify root cause.