Support

No matter what your challenge we’re here to help

Ask our customers what sets Connexica apart and one of the things they will consistently tell you is that our support service is second to none! Our team of experienced and knowledgeable engineers, trainers and consultants are always on-hand to assist whether you have a specific question, require a more comprehensive package of support, or just want some advice and guidance on the best way to tackle a particular problem.

Sirona

The Connexica support desk is great. Always responsive and really informative…A superb service!

Katherine Owen,
Data Warehouse Technician

Sirona logo

Phlexglobal

I would give gold stars for the levels of support, any problems are solved quickly and efficiently and the willingness to help solve any issues is great.

Peter Mc Naney,
Chief Technology Officer

Phlexglobal logo

Swansea
Building Society

The training and support Connexica give to us is second to none. They took the time to tailor the training to our specific needs and showed us areas and applications within CXFINANCE which hadn’t been thought of.

Chris Wright,
Application Delivery Lead

Swansea Building Society logo

Our services

To help you to get the most out of your CXAIR installation we offer a wide range of services to support you in achieving your goals whatever your requirements we can tailor-make a service solution to match it.

Training

Benefits

  • Courses delivered either at Connexica's training facility or on your premises
  • Courses run on your data (where available) to increase relatability
  • Small group policy (max 8 delegates per course)
  • Training notes and supporting literature provided
  • Expert trainers with deep experience of the products they train
  • Direct access to the trainers following the course to resolve follow-up questions

Consulting

Do you have a specific deadline, project kick off, skills gap or just need a helping hand to complete a piece of work more quickly? Our consultants provide the perfect extension to your team on an ad-hoc or regular basis. We can help with:

  • New install implementation/enablement support
  • Data management and design
  • Report / dashboard design
  • Report / dashboard development
  • Performance optimization
  • Project management
  • Advice and guidance: getting the most out of CXAIR

Benefits of our consulting services

  • New to CXAIR? Our consultants can help you prepare your organisation to get the most out of your installation
  • Supplement existing teams with Connexica expertise to work around skills gaps or resourcing issues
  • Our expert consultants can deliver quality work at speed to achieve results quickly
  • Take advantage of the knowledge our team have and fine tune performance to optimize your data processes and visualisations
  • Let us give your project the kick start it need to start getting results quickly

Managed Service

Users are able to access even more support with our ongoing service and project management offering post go-live to ensure continued smooth running of your CXAIR service:

  • Active environment monitoring and alerting
  • Service optimization
  • Operating system and software application patch / update management
  • Interface maintenance
  • Report design, development, and ongoing maintenance
  • Backup monitoring
  • Change management
  • Antivirus updates
  • Environment-related technical consultancy
  • Regular service reviews
Get in touch to discuss your requirements further