Privacy Policy

This privacy policy sets out how Connexica Ltd uses and protects any personal data that we collect from you when you use our Web site or one of our software products.

Connexica is committed to ensuring that your privacy is protected. You can rest assured that any information that we collect by which you can be identified will only be used in accordance with this privacy statement.

  • Connexica Ltd Company Registration Number: 05921781
  • Connexica Ltd ICO Registration Number: ZA127944

Connexica may change this policy from time to time by updating this page. You should check this page regularly to ensure that you are happy with any changes.

This notice was last updated: 07/01/2022

Why we collect your data

We process personal data to enable us to fulfil our contractual obligations to our clients and to help with our sales and marketing activities.

There are a variety of methods by which we may acquire your personal data, including:

  • Your details are being stored by an organisation who uses one of our systems
  • You work for an organisation that uses one of our systems
  • You have provided your information via a contact form on our Web site, or contacted us in some other way
  • Your data has been provided by a 3rd party
  • Your data has been collected through other opportunity generation channels

What is the legal basis on which we hold your data

We only hold and process your personal data where there is a basis in law for doing so.

Due to the nature of our business, Connexica processes most personal data that we hold as a DATA PROCESSOR. This is the case when we have access to your details that have been collected by an organisation which uses one of our systems, or where you work for an organisation which uses one of our systems. You should consult privacy policy of your employer or the third-party organisation for more information on what the personal data is being collected for.

Where you have been in touch with us (via the Web site, telephone, email, or our support portals) and provided your personal details, we process this data as a DATA CONTROLLER on the lawful basis of legitimate interest. We may use the information that we collect to contact you about Connexica products and solutions which we think may be of interest to you. We will never share information that we collect via these methods with third-parties.

We sometimes work with third-parties who supply us with contact information for individuals to help us market our systems more effectively. We process data obtained in this way as a DATA CONTROLLER and on the lawful basis of legitimate interest.

Where your contact data has been obtained through our internal lead generation activities, we will process this data as a DATA CONTROLLER on the lawful basis of legitimate interest.

What we do with it

All personal data processed from www.connexica.com is carried out by Connexica staff in the UK. The information is stored on a server within the EU which is hosted and maintained by Salesforce.com. Subscribing to our mailing list will result in your personal data being stored in our marketing automation platform (mailchimp.com). No 3rd parties will have access to your personal data unless the law allows them to do so. Connexica have a data protection system in place to keep your personal data secure when it is being processed.

Why we need it

We require this information to understand your needs and provide you with a better service. We also require your information to improve the user experience and content for www.connexica.com. No personal data will be collected that we do not need in order to provide and excellent service.

How long we keep it

Where we are storing your personal data as a DATA CONTROLLER we will retain it in line with our data retention schedule, or until you choose to invoke your rights as a data subject. Please contact us at privacy@connexica.com for more information about the retention schedule applicable to your data.

Where we are storing your data as a DATA PROCESSOR we will manage your data in line with the instructions that we receive from the data controller.

What are your rights?

If at any point you believe the personal data we process about you is incorrect, you can request to see, change, or delete this information. This can be done by contacting us via email or telephone. If you wish to raise a complaint on how we have handled your personal data, you can contact us and request that we investigate.

Email: privacy@connexica.com
Telephone: 01785 246777

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at privacy@connexica.com to request that we stop processing your details. On receipt of your request your personal information will be deleted from our database.

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