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Darlington Building Society have become the latest organisation to sign up for the Connexica LUCENT360 managed analytics offering, making them the second building society to join the service. By adding LUCENT360 to their existing package, Darlington, a long-term Connexica customer, will accelerate the delivery of their plans to put analytics and data-based decision making at the heart of their operations.
Underpinned by Connexica’s tried and tested CXAIR data management and analytics platform (deployed extensively within the UK building society sector), LUCENT360 is a comprehensive service which will take on the responsibility for the ongoing production and maintenance of the Society’s strategic reporting and analytic needs. The team of experienced Connexica engineers and consultants will work with the Society to understand their requirements for information, quickly transforming them into sophisticated, visually appealing reports, dashboards and analyses. These items will be delivered in a timely and secure way to the relevant colleagues within the business.
In addition to building and maintaining reports, dashboards and analyses for the Society, and ensuring that they stay aligned with evolving organisational needs, Connexica will also deliver a range of support services. These services include migrating the Society’s existing CXAIR infrastructure into the Cloud, and proactively monitoring the service to maintain system performance. By combining their existing CXAIR capability with the LUCENT360 service, the Society will enjoy the best of both worlds: Day-to-day reports can be built by Society staff to suit ad hoc needs, with Connexica experts providing a regular stream of new reporting content to push forward the organisation’s strategic analytics strategy.
Chris Hunter, Operations Director at Darlington Building Society said,
Implementing LUCENT360 was a logical step for Darlington Building Society in its ambition to become a Society ‘powered by data’. The Society has already embedded CXAIR to enable colleagues to produce timely and accurate Management Information. As a fully managed reporting service, LUCENT360 will take reports further by delivering them in an even more robust and controlled way.
From branches pulling up member data to the Executive producing Board papers, reports are a whole-of-business operation. The reporting service therefore had to be simple and integrate with the Society’s existing systems. LUCENT360 delivers on both factors whilst providing a single version of the truth. Time saved will liberate Darlington Building Society colleagues to focus on other aspects of their roles and support the Society’s scalable growth.
Gary Luke, Managing Director at Connexica said,
We’re extremely pleased to be able to welcome Darlington Building Society to the growing family of organisations using our LUCENT360 fully managed analytics service. The fact that as an existing client they have chosen to strengthen the relationship with Connexica by making this further investment is a testament to the good work that we’ve done together to date and the value that they put on the delivery of high quality analytics as an organisational priority. We look forward to working even more closely with the society over the coming years to help them achieve their objectives.
About Darlington Building Society
Darlington Building Society operates throughout the North East and Yorkshire and had assets of £705m at 31 December 2020 (£666m at 31 December 2019). The Society’s head office is in Darlington, where it has been based since 1856.
The multi-award winning Society was named Building Society of the Year at the MoneyAge Awards 2021 and the Mortgage Awards 2021. It also won the Treating Customers Fairly Award at the 2020 British Bank Awards – all of which is reinforced by an average customer satisfaction score of 97.4% in 2020.
The Society’s Community Impact Strategy is central to the local community support. The strategy combines the Society’s commitment to donating five per cent of its annual profits to good causes with volunteering, fundraising, facility sharing and financial education and knowhow.
Every year Darlington Building Society commits to sharing five per cent of its profits to a variety of local and regional good causes through its 5% Pledge. In addition, the Society’s The Local 5 campaign enables all nine branches, plus Head Office, the ability to adopt their own five charities, or good causes, to support for a full year, delivering the strategy on a local level.
Darlington Building Society, Sentinel House, Morton Road, Darlington, DL1 4PT
Darlington Building Society is a member of the Building Societies Association.
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, under registration number 205 895.
Founded in 2006, Connexica is a UK based software company specialising in the development of search-powered data management and analytics solutions. We help organisations manage their data more effectively so that they can produce the information they need to run their businesses in a way that’s more efficient, accurate, repeatable and reliable. We also enable them to deliver more value from their data by creating analyses that give them the insights about their organisation, their operations, their customers, and their markets that they need to make better evidence-based decisions to help drive innovation and underpin business change programmes.
Connexica’s CXAIR data management and analytics platform is deployed in over 150 organisations in 13 countries around the world.
The Connexica CXAIR platform on which the LUCENT360 service is based is deployed in 11 building societies across England and Northern Ireland, as well as a wide range of other organisations in the Finance sector in the UK and around the world.