Fully Managed Service

LUCENT360 is: A high performing analytics service that provides us with the ability to make key business decisions with confidence – without the associated responsibility for building and maintaining that service.

The ability to produce regular management reporting is put at risk by unreliable data management infrastructure

Underpinned by reliable infrastructure which guarantees ongoing production of required reporting

The ability to produce regular regulatory returns is put at risk by a reliance on an uncontrolled mixture of Excel spreadsheets, Access databases, SQL scripts etc.

Automated outputs mean that regular reporting can be produced with no manual intervention

Poor data quality makes decision making based on data difficult

We now have the data we need in the format we need

Manual processes mean that much of the team’s time is tied up on routine administration tasks

The team are now working on analysis and insight that delivers added value on readily available data

We’re investing in analytics and I don’t know where that money is going

I can clearly see how our investment in analytics delivers great value

LUCENT360 provides you with a reliable data infrastructure and comprehensive, consistent reporting for your business. Regular internal reporting and external regulatory compliance are satisfied by a service that you can depend on – freeing up the team to focus on more strategic business priorities.

LUCENT360 is: A service that we can rely on to ensure that all of the reporting needs of the business are being taken care of, without the need for intervention from our internal team to make it happen.

It is difficult to recruit and retain qualified staff
Saves having to recruit expensive resource with specialist skills
The business is over-reliant on expensive contract resources
Reduce spend on contract staff
My team is swamped by priority requests for ad-hoc data sets / reports
My team no longer has to deal with these requests.
I have difficulty delivering analytics projects at the same time as the core IT priorities
Frees up IT time to concentrate on strategic priorities
A large portion of my team’s time is taken up with routine admin tasks
My team are working on the projects they should be and so I’m retaining them
Senior management don’t understand how hard it is to produce the data they want
Senior management are allowing me to focus on my priorities

LUCENT360 takes data management and reporting off your list of responsibilities and frees up your time to focus on other pressing IT priorities.

LUCENT360 is: An information asset that enables us to get reliable answers to our questions as they arise – no more waiting for our request to get to the top of IT’s list.

The lack of immediate access to insights makes tactical decision making difficult
Ability to run your own ad-hoc queries against the data makes information self-service a reality
I have to rely on overstretched IT for analyses which creates bottlenecks
Speed of delivery – no more waiting around for IT.
Poor data quality makes decision making based on data difficult
Reliability – guaranteed data quality standards from a centralized system mean the answers you receive are accurate and consistent
The systems we use make me look bad
We have systems which enable me to generate answers which are meaningful and which I can trust

LUCENT360 provides business users with data reliability and reporting functionality you need to deliver for the business. With standard reports produced automatically, spend your time interpreting and querying your data in meaningful more productive ways.

LUCENT360 is: An essential resource that provides the visibility we need to truly claim control over our operations, in a way that is flexible and responsive, and keeps pace with changes in the underlying business.

I don’t have a clear idea how my team is performing against its targets
Near real-time reporting enables you to keep track of performance based on data ‘as it happens’
I have to rely on overstretched IT for analyses which creates bottlenecks
Speed of delivery – no more waiting around for IT.
I can’t rely on the data that I have as the basis for my decision making
Reliability – guaranteed data quality standards from a centralized system mean the answers you receive are accurate and consistent
I don’t get appropriate notification of issues when they occur
Proactive alerting and notifications based on specified triggers or when thresholds with the data are breached, are standard functions of LUCENT360 reporting
I’m not able to predict the occurrence of future issues with any degree of certainty
Scenario modelling and predictive functions highlight impending issues in time to deal with them before they have an impact

LUCENT360 provides Operations Managers with the oversight they need to track KPIs, and anticipate issues before they impact. The sophisticated interactive dashboards created by the Connexica experts proactively generate alerts, highlight areas for attention, and enable you to drill-down through the data to identify root cause.